Join a Global Leader

VideoConferenceGear.com is one of the largest global providers of Video Conferencing Solutions

VideoConferernceGear.com is a division of Cloud Connections, LLC is an Authorized Zoom Rooms Integrator offering solutions for cloud-based video conferencing.  We provide a full range of services including Advisory, Project Management, Integration, Installation and Training to a growing list of clients around the globe.  Our solutions include hardware, software and services, while enabling our customers to implement video conferencing throughout their organization.  Representing leaders in On-Demand Video Conferencing, including Zoom, RingCentral, Microsoft Teams, 8x8, AVer, Logitech, Poly, Huddly, Nureva, Sennheiser, Bose, Yealink, MaxHub, Crestron, Yamaha, and Stem Audio.  

VideoConferenceGear.com is headquartered in Centennial, CO and specializing in a wide range hardware/software/service solutions including Consulting, Assessment, Design, Project Management, On-site Engineering, Sourcing and Staging of Products, Remote Monitoring, and Video Collaboration,  In addition to an exciting work atmosphere, we offers a comprehensive benefits package to our employees.

VideoConferenceGear.com is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability, veteran status.

Operations Positions

Accounting Generalist   Apply

We are looking for a competent Accounting Generalist to review all incoming invoices for accuracy along with contacting clients to collect outstanding invoice balances. You will need to balance between maintaining trustful relationships, and ensuring timely payments. Our Accounting Generalist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently. You will need to use various communications to contact clients for collections (ie. Phone calls, e-mails, etc.).

Responsibilities

• This person will be part of the Administration team that keeps the machine oiled
• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds and update system appropriately
• Resolve billing and customer credit issues
• Update account status records and collection efforts in system
• Report on collection activity and accounts receivable status
• Review incoming invoices and compare against purchase orders for accuracy
• Approve invoices in current systems to be submitted for payment
• Detailed oriented is extremely important
• Administer background checks, drug tests, education verification, motor vehicle reports, and reference checks
• Handle Workers Comp Claims
• Handle Unemployment claims
• Handle sales tax licenses and renewals in all states required
• Support sales and operations teams is various capacities
• Help create internal development and training programs

Requirements

• Proven experience with collections or similar role
• Knowledge of billing procedures and collection techniques (e.g. skip tracing)
• Familiarity with laws related to debt collection (e.g. FDCPA)
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills
• High school diploma; Associate’s/Bachelor’s degree is a plus

Account Manager   Apply

VideoConferenceGear.com is currently looking to expand our sales organization with an experienced Enterprise Sales Account Management with the right energy, competitive spirit, personal drive and track record of success in Sales. This position involves working with clients of all sizes with an emphasis on Mid to Large Enterprise organizations.  We are looking for a solution oriented sales professional to match the right video collaboration solution to our customer's current and future collaboration and communication needs. This is a hunter role where you will be tasked with finding new customers while taking on cold leads, warm leads, and inbound leads.

Responsibilities

• Meet or exceed sales and product objectives
• Effectively qualify leads and identify prospect needs, engaging technical resources as required
• Build and create trusted partner relationships with Zoom sales reps
• Work closely with Zoom Sales Reps and Zoom Sales Engineers to open opportunities into new accounts
• Become the trusted advisor and trusted partner within the Zoom office
• Create client demos/ presentations, quotes/ proposals, and Quarterly Business Reviews (QBRs)
• Conduct high-level conversations with C-Level and VP -Level Executives to address business needs
• Utilize solution-selling techniques to effectively guide sales process to close
• Develop and maintain business within existing accounts, manage complex sales situations and sales campaigns
• Upsell and leverage business from new and established customer relationships
• Utilize Salesforce CRM to provide timely and accurate sales activity tracking and status updates
• Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
• Forecast sales activity and revenue achievement while creating satisfied customers
• Resolve client issues in a timely and thorough manner; escalates issues to manager as appropriate
• Keep informed of product line, competition and industry trends that may impact client business activities

Requirements

• 5+ years of Account Manager experience in a Technology company
• Direct SaaS/ Cloud selling experience
• SaaS video or web conferencing solutions selling experience preferred
• Self starting, willing to generate their own sales leads, turning those leads into new accounts, develop and maintain business within existing accounts and manage complex sales situations and large projects
• Demonstrated excellence in presentations skill with ability to build relevant, strategic messaging
• Presence and proficiency in social media such as LinkedIn strongly recommended
• Strong collaboration and relational skills
• Business forecasting, pipeline development and sales funnel management skills are required
• A proven track record of closed sales, client satisfaction, & team work
• Must have strong verbal skills with consultative professional business acumen
• Must be detail oriented, organized, ethical, responsible, & self-motivated
• Salesforce CRM experience strongly preferred
• Strong Internet research skills with excellent PC literacy [Excel, Outlook, Word, PowerPoint]
• BA/BS degree or equivalent experience

Hybrid Sales / Operations  Apply

VideoConferenceGear.com is looking for an Hybrid Sales and Operations professional in Denver, CO with the right energy, competitive spirit, personal drive and track record of success in Sales. and Operations This position involves working with clients of all sizes from SMB, Enterprise and Education to provide them the right video collaboration services that meet their video, conference room, and online meeting needs. This is a sales role, while supporting other account managers and VCG operations.  You will also be working with new prospects while taking inbound leads, working with Salesforce CRM, and helping existing customers throughout the sales process.

Responsibilities

Operations

• Quoting, ordering, order tracking, customer follow-up, invoicing, and overall customer success
• Optimize process and procedures within the organization
• Sales reporting, including forecasts, identify trending opportunities/challenges, and recommended solutions
• Resolve client issues in a timely and thorough manner; escalates issues to manager as appropriate

Sales

• Customer focused, customer success, customer engagement
• Develop and maintain business within existing accounts, manage complex sales situations and sales campaigns
• Upsell and leverage business from new and established customer relationships
• Use Salesforce CRM to provide timely and accurate sales activity tracking and status updates
• Forecast sales activity and revenue achievement while creating satisfied customers
• Keep informed of product line, competition and industry trends that may impact client business activities

Administrative

• E-commerce updates, marketing material, inventory, warehouse management

Requirements

• 2+ years of Inside Sales experience in a Technology company preferred
• Comfortable with presence on video conferencing calls
• Inbound sales experience
• Quick learner, naturally curious, able to adapt to change, with a customer first mentality
• Presence and proficiency in social media such as LinkedIn preferred
• Strong collaboration and relational skills
• A proven track record of closing sales, client satisfaction, & team work
• Must have strong verbal skills with consultative professional business acumen
• Must be detail oriented, organized, ethical, responsible, & self-motivated
• Salesforce CRM experience preferred
• Strong Internet research skills with excellent PC literacy [Excel, Outlook, Word, PowerPoint]
• Ability to sit at a computer for up to 8 hours per day
• BA/BS degree or equivalent experience
• Local Candidates Only (Denver, CO Metro) 

Technical Services Positions

Solutions Architect / Design Engineer  Apply

VideoConferenceGear.com is looking to bolster our technical sales team with a Solutions Architect who will support our inside and outside sales teams. This role will be very customer focused while listening and interacting with customers, vendors and our internal team every day.

An ideal candidate will maintain a calm demeanor at all times, showcase curiosity and a deep desire to solve problems and a drive to teach others what they have learned. As a growing business, all VCG Team Members wear multiple hats every day - flexibility and adaptability are requirements for success here!

Responsibilities

• Listen to customer needs and translate that story into a design solution
• Recommend products and software to solve customer challenges
• Defend your design as best for our customer based on their needs
• Showcase products to demonstrate understanding and proper fit
• Track time spent on projects, training and larger support issues to ensure VCG is appropriately
• pricing services
• Provide regular feedback to team and management
• Provide escalation support from integrations and support teams
• Support integrations team during install of systems you design
• Provide training and support for the sales team
• Be comfortable demonstrating products and software VCG sells
• Work with operations team to ensure product availability for your design
• Work with Support & Education team to develop sales and marketing collateral
• Be creative and innovative with Sales processes and Customer relationships
• Assist with maintaining a relationship with a customer long after sales is complete.

Requirements

• A curious nature that loves digging into a problem to solve it
• Ability to showcase and utilize critical listening skills
• Desire to learn the product catalog
• A bachelor's degree in computer science or related technology field is preferred
• 3-5 years of relevant experience in a customer focused position involving technical and sales
• experience and knowledge
• Professional written and interpersonal skills are essential when communicating with clients and
• Team Members
• Ability to prioritize and manage several milestones and projects efficiently
• Time-management skills and the ability to establish and communicate reasonable and attainable
• deadlines
• Extensive experience working with different operating systems including Windows, Mac OS,
• iOS, Android
• Showcase self-confidence without arrogance
• Experience with layout tools such as Visio or Lucidchart
• Accept constructive criticism and feedback regarding performance from Clients and Team
• Members
• Must have excellent skill in communicating complex concepts to a general audience
• Must have excellent verbal and written communication skills with a clear and friendly speaking
• voice
• Attention to detail is necessary as well as being a people person with excellent customer service
• knowledge
• Must be able to work evenings and weekends on rare occasion
• Must be able and willing to travel to client sites as needed - expected travel is less than 10%
• Work environment is a typical office
• Must be able to work in an environment that promotes Candor, Positive Attitude and Respect as
• core team values
• Must have a valid driver's license and ability to maintain a clean driving record

AV Project Engineer/Technician  Apply

VideoConferenceGear.com is looking for an Audio Visual Project Engineer/Technician (AV) with high attention to detail. This position is a part of the VideoConferenceGear Professional Services team and involves working with clients to provide them with installation needs to revolutionize conference rooms. This person needs to be a team leader, well organized, and professional. Audio Visual technicians will ensure customer satisfaction by providing great customer service while on customer site along with completing the installations in a quick, clean, and professional manner.  

Responsibilities

• Manage external activities including all out-sourced or sub-contract work in support of project installation activities. 
• Coordinate external activities including all out-sourced or sub-contract work in support of project installation activities 
• Manage and oversee installation budget for department and make recommendations as needed 
• Perform installation tasks for audio visual projects including but not limited to: pulling cable, installing connectors, mounting TVs, wiring all components, etc. 
• Use hand and power tools to solder and crimp connectors along with various other AV systems related tasks 
• Field install/trouble shooting support as needed 
• Act as customer liaison in absence of Project Manager 
• Monitor and ensure labor expenditures do not exceed budget 
• Manage on-going engineering to support project as needed 
• Coordinate field install/trouble shooting support as needed 
• Coordinate control system programming as needed 
• Coordinate field testing of integrated systems and training client on use 
• Assist with project sign off when needed 
• Coordinate turn-over of project to service department at completion of each project 
• Travel to various job sites when needed 
• Other duties assigned as needed

Requirements

• Knowledge of basic signal flow for audio, video and control 
• Exceptional strategic thinking and structured problem-solving skills 
• Excellent communication and interpersonal skills, both verbal and written 
• High attention to detail
• Ability to conduct installations including climbing ladders and using power tools
• Lifting of equipment of 50 lbs or more
• Ability to balance multiple tasks with changing priorities 
• Self-starter capable of working independently and ensuring to meet deadlines 
• Ability to use hand and power tools in a safe and efficient manner 
• Minor programming capability (AMX/Creston/Biamp/Kramer) 
• Travel up to 75% of time
• Valid Driver’s License and a Motor Vehicle Record