The following pages will provide answers to the most frequent questions we are asked, about our policies, ordering online, payment options, shipping, etc. Just click on the menu or the graphic below to view the FAQ topic page. If you still have questions, please contact us via email, call or click on the Chat Now box below.
When will my order arrive?
Typically orders ship within 24 hours of receipt.
Has my order shipped?
We notify you as soon as the order is in route.
Can I track my order?
We try to give out Fedex and UPS information as soon as it’s available so you can track your shipment.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
How will my product be shipped with Free Shipping?
With Free Shipping, your product will be shipped via UPS or FedEx Ground.
We can ship to virtually any address in the world. Note that there are restrictions on some products per our agreement with vendors and business partners. Also, we will follow any US Federal guidelines on products and/or technologies with restrictions. This will be based upon the "ship to" address designated on your order.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
VideoConferenceGear.com ships worldwide. To order online, and ship outside the United States, the order will be finalized off-line to ensure proper product handling and shipping charges are correct. This also allows you to provide us with special shipping instructions, shipper account information, or any other information required to ensure your products are received as quickly as possible. If you would like to understand your shipping options, please contact us through the Chat below or via email at firstname.lastname@example.org.
I should be given Free Shipping per your website. Why am I being charged?
If your order contains items which do not qualify for the free shipping you will be charged the cost to ship those items. In general, Free Shipping is reserved for products shipped within the United States and VideoConferenceGear.com reserves the right to charge shipping for products shipped internationally.
Can I ship it overnight (2nd day, three day, etc)?
Yes, as long as the product is in stock. All express orders, overnight, second day, and three day deliveries placed by telephone must be received by 11:30am Eastern Standard Time in order for us to attempt to ship it out that day.
Can I ship using my FedEx/UPS or DHL Account #?
Yes, please send us an email with your company name, address and account number stating you authorize VideoconferenceGear.com to ship using your account. We will verify your account with the carrier.