Zoom Support Services

Expert Support for Businesses of All Sizes – As a certified Zoom reseller we have a deep understanding of how to assist you in managing your Zoom profile no matter how large your organization. With Zoom license trials/purchasing from VCG we offer a robust partnership to allow you to manage how you’d prefer; Fully, partially, co-managed and any version in between as Zoom allows your organization to do more while your IT team does less.

Get Live US Based Support – Our Zoom experts have extensive knowledge of the entire platform, from common network related issues, management of the Zoom back-end, hardware integration, or troubleshooting needs we have decades of experience supporting your video conferencing environment. We pick up where everyone else’s support left off.

Original Zoom Partner Since 2014 – One of the original three (3) Zoom Hardware & Integration partners known for offering trusted Zoom Room-kit solutions as well as custom designs and on-site integration efforts for all sizes of Zoom Rooms and the post-installation support.

Experts to Supplement Your IT Team – With years of success addressing Zoom’s most complicated questions we can provide the level of detail and certainty when the online forums and outdated blog posts leave you at a dead end. Do you or your executive team have a big presentation that has no room for error? Is your boss on your back about fixing the conference room, we can help!

Video Calls Solve Your Problems Faster – With Zoom we can bridge the gap faster to help you with your issue: connectivity issues, audio or video optimization, peripheral needs or issues that are difficult to articulate that now can be addressed more promptly over video. We are here to help!

Premium Zoom Support – Tired of searching online and want help now? Can’t get over the hump and need an expert to really dig into your Zoom issues and help get them fixed? Perhaps your organization has seasonal volume needs, onboarding backlogs, or other issues hindering your organization’s work-flow. With our on demand solutions are available, call to, onboarding during the new school year.

Zoom Admin Management – Does your organization have a large number of Zoom licenses to manage? Ranging from Meeting licenses (Business or Enterprise), Zoom Rooms, Webinar and more? We have a managed solution allowing you’re your IT organization to remain productive for less hands on when there are updates that are upcoming or outdated that need assistance. We simplify this process with your business needs and goals driving these decisions coupled with the data.

Available Services Categories

Zoom Desktop/Meetings

• Advanced Settings and Optimizing your Zoom Experience
• National and Global Implementation Services
• Google Calendar and Microsoft Outlook Integration Setup and Modification
• Zoom Security, Waiting Room, Passcodes and Locking the Meeting
• Fixing Common Connectivity Issues such as low bandwidth warning
• Enhancing Your Meetings with Break-out Rooms

30 or 60 minutes of expertise to get you through challenges around the Zoom Desktop Client or other potential issues with Zoom Meetings.

Zoom Admin

• Zoom Rooms Setup and Integration with Your Calendaring (Google Calendar, Microsoft Outlook, Microsoft Office 356, Microsoft Exchange)
• Advanced Settings and Optimizing your Zoom Experience
• Adding/Managing Zoom Phone

30 or 60 minutes of expertise to educate and help you through the Zoom Admin pages and get your account settings properly set.

Zoom Webinar

• Understanding the differences between Zoom Meetings and Zoom Webinars
• Registration Signup and Leveraging the Attendee Data From Webinars
• Managing the Webinar - Panelist(s) / Facilitator and the Guests
• Registration Signup and Leveraging the Attendee Data from Webinars
• Inviting Panelists and Testing Prior to the Live Event

30 or 60 minutes of expertise to help setup, run, or manage your Zoom Webinar.

Zoom Rooms

• Zoom Rooms Console and other In-room Hardware
• Zoom Rooms Setup and Integration with Your Calendaring (Google Calendar, Microsoft Outlook, Microsoft Office 356, Microsoft Exchange)
• Administration Across Multiple Zoom Rooms
• Room Scheduling Capabilities
• Digital Signage is Included for the Entire Organization with a Single ZR License

30 or 60 minutes of expertise to troubleshoot issues in your Zoom Room or help you get your Zoom Room up and running.

Zoom for Education

• Virtual Classroom Security
• Calendar Integration and Setup
• Screenshare Capabilities and How to Manage This Security Vulnerability
• Student Home Setup and Troubleshooting Tips/Practices
• Using Whiteboard/Annotation Capabilities

30 or 60 minutes of expertise to troubleshoot issues in your Zoom Room or help you get your Zoom Room up and running.

Zoom for Telehealth

• Training Medical Staff on Medical Assistants onto Use the Zoom Portal
• Google Calendar, Exchange / Outlook Integration Setup
• Compliance and Expectations for Serving Your Patients, HIPAA and PIPEDA/PHIPA
• Virtual Visit Setup for Home, Office, or Both
• Training Medical Staff on Medical Assistants onto Use the Zoom Portal

30 or 60 minutes of expertise to educate and train you on the best and safest ways to utilize Zoom for your TeleHealth needs.